Privacy policy
Privacy Policy
This Privacy Policy applies to WWW.HEERMAYA.COM, an e-commerce website owned and operated by Jewels Of The Ages, having its registered office at Navi Mumbai, India – 410209 (hereinafter referred to as “Company”, “we”, “our”, or “us”).
References to “you” or “your” refer to any natural person who submits data to the Company, its agents, or through the Site.
If you have any comments, suggestions, or queries regarding this Policy, you may contact us at our Navi Mumbai office or through our support email provided on www.heermaya.com.
We recognize that data protection is a matter of trust, and we are committed to maintaining the privacy of your personal information. We collect and process your data strictly in accordance with the terms of this Privacy Policy, applicable laws, and for legitimate business purposes only. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required under applicable law.
1. General Access
You may visit and browse the Site without providing any personal details. During such visits, you remain anonymous, and no personal identification is possible unless you log in to your registered account using your username and password.
2. Data Collected
When you seek to place an order or interact with the Site, we may collect and process the following categories of personal data:
- Name, title, and gender
- Email address and contact numbers (telephone and/or mobile)
- Postal and delivery addresses
- Payment information is only collected while processing payment, we do not save any card or bank details on our platform.
- Other information necessary to process transactions and provide customer support
The above information is required to enable you to place orders, make payments, and receive delivery of products and services. It may also be used for:
- Processing and fulfilling your order
- Managing payments and verifying transactions
- Delivering products and providing order-related notifications
- Detecting and preventing fraud, unauthorized access, or misuse of the Site
- Providing customer service and resolving disputes
We may disclose your name, contact information, and delivery address to authorized third parties (such as couriers or suppliers) for the purpose of product delivery.
You agree to provide accurate and up-to-date information and to notify us promptly of any changes.
3. Account Management
Your order history and account details may be stored on the Site. By logging in, you may access your completed, pending, or dispatched orders, and manage your address details, and newsletter subscriptions.
You are responsible for maintaining the confidentiality of your login credentials. The Company shall not be liable for any misuse of your password unless such misuse occurs due to the Company’s fault or negligence.
4. Data Disclosure and Sharing
We do not sell, rent, or otherwise share your personal information with third parties for their independent marketing purposes without your express consent.
We may, however, disclose your data to:
- Our group companies, subsidiaries, or affiliates
- Authorized agents, service providers, or subcontractors assisting in our operations (including order fulfillment, payment processing, analytics, or marketing support)
- Third parties involved in fraud prevention or credit risk reduction
- Governmental authorities or law enforcement agencies where disclosure is required by applicable law or legal process
In the event of a merger, acquisition, reorganization, or sale of the Company’s business, your information may be transferred as part of such transaction, subject to continued protection under this Privacy Policy.
5. Credit Verification and Fraud Prevention
We employ authorized and secure payment gateways. Our credit verification and fraud prevention procedures are in accordance with the standards and policies of these service providers.
All disputes shall be subject to the exclusive jurisdiction of the courts located in Navi Mumbai, India.
6. Marketing and Communication
We may, from time to time, send you information regarding:
- Our products, promotions, or special offers
- Updates about our Site or related services
- Newsletters or messages from our group companies or business partners
You may opt out of such communications at any time by clicking the “unsubscribe” link provided in our emails or following the opt-out procedure mentioned in our SMS communications.
Please note that opting out of one communication channel (e.g., email) will not automatically apply to others (e.g., SMS). We shall process your unsubscribe request within seven (7) working days, excluding weekends and public holidays.
7. Competitions and Promotional Activities
In case of competitions or promotional events, we may use participant data to notify winners and publicize our offers. Further details will be specified in the applicable participation terms for each event.
8. Third-Party Links and External Sites
The Site may contain advertisements or links to external websites. The Company is not responsible for the privacy practices, security, or content of such third-party websites. We encourage you to review the privacy policies of such websites prior to sharing your personal information.
9. Cookies
The Site uses cookies to enhance functionality and user experience. Cookies are small text files stored by your browser to recognize your device and save preferences.
While cookies are not mandatory for browsing, certain features (such as order placement or personalized services) may require them. Cookies may recognize your Internet Protocol (IP) address, thereby simplifying navigation and improving convenience.
Cookies used on our Site do not contain personal or harmful data. You may disable cookies in your browser settings; however, doing so may limit certain functionalities.
We also use Google Analytics for website analysis and performance optimization. Data collected through such technologies is anonymized and not used to identify individual visitors. You may withdraw consent for such data collection at any time.
For more information on cookies, please visit:
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful access, accidental loss, destruction, or damage.
All data collected through the Site is stored on secure servers protected by firewalls. Payment card information transmitted electronically is encrypted using Secure Socket Layer (SSL) technology.
While we cannot guarantee absolute security, we maintain industry-standard safeguards and may request proof of identity before disclosing any personal data. You are advised not to transmit full credit or debit card details through unencrypted electronic communication.
You are solely responsible for maintaining the confidentiality of your password and for restricting access to your computer or device.
11. Consent
By submitting your data to the Company, its agents, or by using the Site, you expressly consent to the collection, storage, processing, and disclosure of your information in accordance with this Privacy Policy.
12. Copyright Notice
This Privacy Policy and its contents are protected by copyright.
Any reproduction, adaptation, or use of this Policy, in full or in part, for commercial purposes is strictly prohibited without prior written authorization from the Company. Infringements may result in legal action.
13. Amendments
The Company reserves the right to modify, amend, or update this Privacy Policy at any time without prior notice. Such changes shall become effective upon publication on the Site. Users are encouraged to review this Policy periodically to remain informed of any updates.
Last Updated: 09-11-2025