No — currently we do not offer Cash On Delivery. All orders must be prepaid using the secure payment options available on our website.

No — we do not process orders over the phone. All orders must be placed directly via our website:

https://heermaya.com/

Yes — registration is required to shop on our site. Creating an account helps us manage orders, track shipments, and provide better support.

Yes — we ship orders nationwide across India. For remote locations where our standard courier partners may not reach, we will evaluate alternate shipping options on a case-by-case basis.

After you place your order, you will receive a confirmation email. Once the order is dispatched, you’ll get tracking details (tracking link / AWB number) via email. Use that to track delivery on the courier partner’s website.

Changes can be made only before the order has been shipped. Once shipped, we cannot guarantee updates. For changes before dispatch, contact us at contact@heermaya.com or call +91 7021606329.

 Please contact us immediately at contact@heermaya.com or call +91 7021606329. We will assist in canceling the duplicate order and refunding the payment if applicable.

We accept major payment methods — credit/debit cards (Visa, Mastercard, Amex), net banking, UPI, and supported wallets/payment gateways.

No — our prices reflect the quality, craftsmanship, materials, and design of each piece. We maintain transparent, fair pricing without hidden discounts or variable pricing.

Yes — many of our designs (especially our Handcrafted, Dhokra, Heritage-Inspired or artisan jewellery) are created by skilled artisans. Every piece reflects traditional craftsmanship, quality, and authenticity.

Yes — we welcome custom orders and personalization requests. Share your requirements (size, finish, design reference) with us; we will respond with lead time, customisation charges (if any), and delivery schedule.

Email: contact@heermaya.com
Phone / WhatsApp: +91 7021606329