Welcome to the HeerMaya Frequently Asked Questions page. Here you’ll find answers to the most common questions about ordering, payment, shipping, returns, and more.
If you don’t find what you’re looking for, feel free to reach out to us at contact@heermaya.com or +91 7021606329.
Frequently Asked Questions
Orders & Payment
DO YOU OFFER CASH ON DELIVERY (COD)?
No — currently we do not offer Cash On Delivery. All orders must be prepaid using the secure payment options available on our website.
DO YOU ACCEPT ORDERS PLACED OVER THE PHONE?
No — we do not process orders over the phone. All orders must be placed directly via our website:
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Yes — registration is required to shop on our site. Creating an account helps us manage orders, track shipments, and provide better support.
Shipping & Delivery
DO YOU DELIVER ALL OVER INDIA?
Yes — we ship orders nationwide across India. For remote locations where our standard courier partners may not reach, we will evaluate alternate shipping options on a case-by-case basis.
HOW DO I TRACK MY ORDER?
After you place your order, you will receive a confirmation email. Once the order is dispatched, you’ll get tracking details (tracking link / AWB number) via email. Use that to track delivery on the courier partner’s website.
Order Changes, Duplicate Orders & Returns
CAN I CHANGE MY DELIVERY ADDRESS OR CONTACT NUMBER AFTERPLACING THE ORDER?
Changes can be made only before the order has been shipped. Once shipped, we cannot guarantee updates. For changes before dispatch, contact us at contact@heermaya.com or call +91 7021606329.
I ACCIDENTALLY PLACED THE SAME ORDER TWICE. WHAT SHOULD I DO?
Please contact us immediately at contact@heermaya.com or call +91 7021606329. We will assist in canceling the duplicate order and refunding the payment if applicable.
Payment & Pricing
WHAT PREPAID PAYMENT OPTIONS ARE AVAILABLE?
We accept major payment methods — credit/debit cards (Visa, Mastercard, Amex), net banking, UPI, and supported wallets/payment gateways.
ARE THE PRICES ON THE WEBSITE FLEXIBLE OR NEGOTIABLE?
No — our prices reflect the quality, craftsmanship, materials, and design of each piece. We maintain transparent, fair pricing without hidden discounts or variable pricing.
CAN I PLACE AN ORDER OR MAKE PAYMENT OUTSIDE YOUR WEBSITE (VIA WHATSAPP, BANK TRANSFER OR ANY EXTERNAL PAYMENT LINK)?
No, we strongly advise customers to place orders and complete payments only through our official website. We do not authorize payments via WhatsApp, direct bank transfers, or third-party links. This ensures your transaction is secure and protected. Any request for payment outside our website should be treated as fraudulent.
Product Care, Custom Orders & Authenticity
ARE YOUR JEWELLERY PIECES AUTHENTIC AND HANDCRAFTED /ARTISAN-MADE?
Yes — many of our designs (especially our Handcrafted, Dhokra, Heritage-Inspired or artisan jewellery) are created by skilled artisans. Every piece reflects traditional craftsmanship, quality, and authenticity.
DO YOU OFFER CUSTOM ORDERS OR PERSONALIZATION (E.G. SIZE,FINISH, SPECIAL PACKAGING)?
Yes — we welcome custom orders and personalization requests. Share your requirements (size, finish, design reference) with us; we will respond with lead time, customisation charges (if any), and delivery schedule.
Contact & Support
IF YOU HAVE ANY FURTHER QUESTIONS OR NEED ASSISTANCE WITHYOUR ORDER, FEEL FREE TO REACH OUT TO US:
Email: contact@heermaya.com
Phone / WhatsApp: +91 7021606329